FAQs
How long until I receive my items?
Congratulations on your order! We hope you enjoy wearing your apparel as much as we enjoyed creating it. Payments must be processed in full before shipping or collection of product can occur. The time this takes will depend on payment method and the bank you are with. We will send a confirmation email when payment is processed with instruction on how you will receive your products as per your choice of either collection from Harvest Point Church or delivery to your home.
Why does it say the website is not secure? How do I know it is safe to make a payment on?
Our SSL (secure link) is still being processed which can take up to 72 hours, this means that you may get a popup on your device saying that our website is not secure. However our checkout and payment pages are 100% completely safe and secure to ensure protection of your personal information. You will know this by seeing a little ‘padlock’ next to your URL on your browser when you are at the checkout screen. If you get this problem, you may have to re-type our website link into your browser to refresh. If you have any concerns, do not hesitate to contact us, and we will get back to you as promptly within work hours as we can. If you have any questions about what information we collect, see our Privacy Policy below.
Is this all you are selling?
At the moment, everything we have on display in our shop is what we are stocking. Some items are limited edition and will not return to store, while others will continue to be stocked up. If we sell out of stock of something that is not labelled “LIMITED EDITION”, you will be able to join a waiting list that will notify you when we restock. We plan on releasing new products later in the year, and will continue to add to our collection as we continue to grow. So make sure you support us, follow our social medias, and sign up to our mailing list to receive the latest updates.
What is your refunds/returns policy?
We ask that you ensure you are satisfied with your selections prior to processing payment as we will not accept returns or process refunds for any reason. For more information please see the ‘Contact Us’ page of our website to get in touch with a staff member.
What is your terms of service?
In using the Ignited Apparel website you accept the following terms and conditions:
In placing an online order, you acknowledge that we, Ignited Apparel, will be granted access to your personal details. These details include and are limited to your full name, address, phone number, email address and bank account details.
Payments must be processed in full before shipping or collection of product can occur. The time this takes will depend on payment method and the bank you are with. We will send a confirmation email when payment is processed with instruction on how you will receive your products.
You grant us the authority to process direct debit payments for your confirmed orders.
You agree to abide by our user guidelines, accepting full responsibility for your actions and acknowledging that in the breach of these guidelines, we retain the right to decline your order, and pursue legal action if appropriate. All users must abide by the following user guidelines: users cannot spam other users; users cannot steal content or violate copyright laws; the site cannot be used to engage in illegal activity; profane, abusive, offensive or threatening behaviour in any format is not tolerated.
For customer support concerning account-related or payment-related questions, please submit a form via the ‘Contact Us’ page of our website.
In creating an Ignited Apparel account, you acknowledge that your personal details will be stored on our website. These details will not be accessible to anyone, with designated staff members only seeing details relevant to orders when they are placed. None of your personal details will be stored on an external platform under our authority.
What is your privacy policy?
At Ignited Apparel we take your privacy seriously. Any details you provide will not be shared, and no one including staff, will have access to your account details. For ordering purposes, staff will be able to access details including and limited to your name, shipping and postal address, phone number, email address and bank account details. These details will not be stored on an external database, but you may be able to save them to our website under a private account for future ordering. These details when saved are secure, and cannot be accessed by any of our staff or other users. All information regarding transactions and direct debits will be overseen by the Treasurer of Harvest Point Church, and the All orders and queries will be handled directly by our small and dedicated team of staff.